Shipping

What should I do if I'm not at home when delivery is scheduled.

For most orders, the package will be left by the mail carrier at the requested delivery address. For international orders, in some cases, the package may be held at a pickup location.

Is shipping included for domestic orders?

Yes, shipping is included for all orders inside the USA.

How long does shipping take?

Domestic: Orders are shipped the next business day (Monday to Friday). Depending on your location and the timing of your order, delivery typically takes 4–10 days.

How can I check the status of my delivery?

You can track your delivery using the carrier tracking link sent to you via email after your order was confirmed.

What courier partner do you use domestically?

We work with the most reliable and efficient courier partners, carefully selected based on your specific location to ensure timely and seamless delivery.

What countries do you ship to outside of the US?

To check if we ship to your country, simply select your location at checkout.

Are there any duty or shipping cost applied to international orders?

Yes, duties and taxes vary depending on the destination country.

PAYMENT & RETURNS

What payment options do you accept?

At checkout, you have the option of Visa, Mastercard, AMEX, Discover, Diners Club, ShopPay, Apple Pay, Google Pay, Meta Pay, Bancontact, and iDeal.

What is the cost of your products if I am outside the US?

Currency exchanges differ from country to country. If you would like to know more about a specific location, simply add the international address to your order and the total price will be displayed at checkout.

Do you offer subscription plans?

Yes, 3 month, 6 month and 12 month plans.

How do I return an item?

Refunds are available if the product has been unopened. contact us at info@tvati.com with your order number and we will advise how to return the product.

How long will my refund take to process?

Once your return has been approved, please allow 3-5 business days for the refund to be processed.