Refund Policy

Returns made simple.
 At Tvati, we want your experience with us to be a pleasant one — which is why we've made our return and cancellation process as simple as possible.

HOW TO START A RETURN OR CANCELLATION

Returns and cancellations can now be requested directly from your account — no need to email us first. Simply log in to your account, find the order you'd like to return or cancel, and follow the prompts to receive your return instructions (and prepaid or self-print label, if applicable).

RETURNS TERMS & CONDITIONS

  • Return requests must be submitted within thirty (30) days of receipt of the Goods through your account.
  • Goods must be unopened and unused and in original condition (including packaging) to be eligible for a refund.
  • If a return request is not submitted within the 30-day window, the claim is deemed waived.
  • The customer is responsible for the cost of an item's return, unless there was an error on our behalf.
  • A restocking fee of $22 will apply to all returns.
  • Items being returned (new/undamaged) must be packed in a padded parcel to protect the contents and must be trackable.
  • Once your return is approved, you'll receive your return label and instructions automatically within your account — no need to contact us separately for a reference number.

CANCELLATIONS

  • Order cancellation requests can be submitted through your account, provided the order has not yet shipped.
  • Once an order has shipped, it can no longer be cancelled and must instead follow the standard return process above.

DAMAGED OR FAULTY ITEMS

If you received a damaged shipment or product, please email photos of the damaged item to info@tvati.com, including your invoice number and name, and we will work with you to resolve the issue.
 Please note: images must be provided within 24 hours of delivery when making a claim for:

  • faulty/flawed item(s)
  • missing item(s)
  • damaged or out-of-date item(s)
  1. Once your damage/fault claim is reviewed and approved, you'll receive return instructions and an address for sending the item(s) back (if required).
  2. Once we receive your item(s), we'll send an acknowledgment. Provided the item arrives unused, in original condition, with intact packaging, your refund or exchange will be processed.
  3. Refunds will be processed using the original payment method. Credit card refunds go back to the original card used; PayPal refunds go back to the original PayPal account.