REFUND POLICY
Refund Policy
Returns made simple.
At Tvati, we want your experience with us to be a pleasant one – which is why we’ve made our return policy as simple as possible.
RETURNS TERMS & CONDITIONS
• Claims for return or refund must be made within thirty (30) days of receipt of the Goods and a copy of the invoice from which the Goods were supplied must be presented. Goods must be unopened and unused and in original condition (including packaging) to be eligible for a refund.
• If the Customer fails to notify Tvati LLC within said period, such claims are deemed to be waived.
• The customer is responsible for the cost of an item’s return, unless there was an error on our behalf.
• A restocking fee of $22 will apply to all returns.
• Items that are being returned (new/undamaged) are required to be returned in a padded parcel to protect the contents and be trackable.
• Tvati LLC must be contacted before returning goods and be issued with a return reference number.
DAMAGED OR FAULTY ITEMS
If you received a damaged shipment or product, please email photos of the damaged item to info@tvati.com, include your invoice number and name, and we will work with you to resolve the issue.
Please note: You will be required to provide images within 24 hours of delivery, when making a claim for the below.
• faulty/flawed item/s
• items received (missing item/s claim)
• damaged item/s, out of date item/s
1. Upon receiving a return or exchange reference number, please label and post back the items to the below address: Tvati LLC Returns (INSERT RETURN ADDRESS)
2. Once we receive your item/s, we will send you an acknowledgment. Providing the item arrives in its unused, original condition, including intact packaging as received from us. Refund or exchange will be processed.
3. Refunds will be processed using the original tender type. Credit Card refunds will be processed against the original card details (the exact card used to make the original purchase). PayPal refunds will be refunded back to the original PayPal account.
