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The answers you need, from using Tvati and finding the right routine to orders, delivery and everything in between.
Tvati is a topical wellness range designed to support joint comfort, healthy movement and everyday wellbeing. Tvati Pet is for cats and dogs, Tvati Equine is for horses, and Tvati is formulated for people. If you’re unsure which product is right for you or your animal, contact us and we’ll help.
Open the pre-measured vial, apply the formula directly to clean, intact skin and gently massage it in. Application areas vary between Tvati Pet, Equine and Human, so follow the directions supplied with your product or visit our How to Use Tvati guide.
The recommended routine depends on the product, body size and individual need. Tvati Pet uses a size-based routine, while Tvati Equine and Tvati for humans are generally introduced with consistent daily use before moving to an appropriate maintenance routine. See our Dosage & Usage Guide for full guidance.
For Tvati Pet, the back of the neck is the usual application area, with other areas used where appropriate or on veterinary advice. Tvati Equine is typically applied around the upper withers / lower neck area. Tvati for humans can be applied to clean, intact skin as directed. Avoid broken or irritated skin.
Some users and pet owners report noticeable changes within 14–30 days of consistent use, although every person and animal is different. Age, activity, individual needs and consistency can all affect what you observe, so results and timeframes are not guaranteed.
Simply continue with your normal routine at the next scheduled application. There is generally no need to double the amount because an application was missed. If you are unsure about your particular routine, contact us for help.
No. Follow the recommended application area for your particular Tvati product rather than repeatedly applying to a specific joint or area. Do not apply to broken, irritated or damaged skin.
If you, your pet or your horse are already taking medication, receiving treatment or using other supplements, speak with your doctor or veterinarian before introducing something new. Tvati should never be used as a replacement for prescribed treatment without professional advice.
Apply Tvati directly to the skin in the recommended area and allow it time to settle. The back of the neck is useful partly because it is difficult for most pets to reach. If significant accidental ingestion occurs or you have any concerns, contact your veterinarian.
Stop applying Tvati to the affected area. Mild sensitivity can occur with any topical product, so use only on clean, intact skin and discontinue use if irritation persists. Speak with your veterinarian or healthcare professional if you are concerned.
Tvati uses a deliberately simple two-ingredient foundation: Cook Islands Sea Hibiscus bark oil and organic coconut oil. The Sea Hibiscus sits at the heart of Tvati’s traditional and scientific story, while coconut oil forms the carrier within the topical formulation.
Do not use a vial that is damaged, empty or appears to have leaked. Keep the packaging and contact us with your order number and, if possible, a photograph so our team can help.
Once your order has been dispatched, you’ll receive an email containing your tracking information. Delivery times vary by destination, and the latest available delivery estimate will be shown during checkout.
Tvati is available in a growing number of markets. Select your country or enter your delivery address at checkout to see current availability, shipping costs and any applicable taxes or duties.
You can manage an active subscription through your account where available. If you need help changing, pausing or cancelling an order or subscription, contact us and the Tvati team can help.
Just ask us. Whether it’s dosage, application, choosing the right product, an existing order or something that doesn’t look right, contact us and our team will point you in the right direction.